If the company refuses to claim a defective product, be careful with your next purchase, or consider alternatives. Make sure to read the warranty & refund policy carefully to know what it applies to. Will you get a replacement, refund, or a discount for your next purchase? The question is what the company is willing to do about it. Warranty & Refund PolicyĮven the best and highest quality products can break or fail. If a company offers a live chat, you can be sure it takes care of its customers. According to Gartner, more than 85% of businesses will offer live chat by 2022. Live chat is also becoming an increasingly popular improvement in customer service. If you sent an email and didn’t get any response for weeks, something is probably wrong, and you should be aware. Quick, responsive, and helpful customer support that can answer your questions is another sign of a company that is reputable and trustworthy. But, people with integrity won’t recommend a bad product, or they will at least point out its flaws. You may argue that there are lots of fake reviews or sponsored content on the internet. It helps me decide whether the product is worth my money or not. The more expensive the product, the more info I need to know before deciding to buy it.
I read and watch customer reviews from various sources. Feel free to find out more about the UCI Approval procedure.Īlso, if the brand sponsors a professional cycling team, it is proof that its products meet all quality requirements and specifications from UCI.
If the product is marked with it, it meets necessary technical rules and can be used in official UCI events. One important certification you should look for is UCI Approved sticker. Some manufacturers describe their quality control processes directly on their website ( example). If a company sells defective products and does not improve them over time, look elsewhere. Quality Control & CertificationsĮvery successful company has well-developed quality control. How to Find Out If a Chinese Bicycle Brand Is Good?īelow, I explain the five main areas you should consider before buying Chinese carbon products online. Frame Warranty Wheelsets Warranty UCI Approved Products Crash Replacement Live Chat YOELEO 2011 3 years 3 years Yes No Yes ICAN 2009 3 years 2 years No Yes (15%) Yes Winspace 2011 3 years 2 years Yes No Yes Farsports 2004 n/a 2 years Yes Yes (35%) Yes Trifox 2008 3 years 3 years No Yes (12%) Yes Cycling Monuments Statistics Menu Toggleīrand Est.
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